Professional Pilot, September 2016

Bell Helicopter at Piney Flats TN is the selected service center we go to for mx on our Bell 206L4 LongRanger and were pleased with them For our Cessna Grand Caravan weve normally used the Cessna Citation Service Center at GSO We like this Greensboro facility but under Textron the maintenance received is not quite the same as before so Im considering other Caravan service location options Rod Smith ATP Helo CFII A P Bell 206L4 Grand Caravan Dir Transportation Kinzer Drilling Pikeville KY JA Air Center at Sugar Grove IL is where I take our Citation for service In the past year theyve done an impressive job As a busy pilot I cant afford to waste time want my mx activity to have thorough knowledge of my aircraft and need service people who can communicate clearly The person I first talk to on the other end of the phone must provide answers I want a customer focused liaison who can tell me how theyll solve my problems what parts I need downtime prices I need a shop thats not an ego place but a service base where quality control is paramount and techs check the work of other techs Supervisor Jon Hilgenberg at JA Air Center has provided all these qualities to my satisfaction So thats why Ive gone there this past year and will continue being a customer in the future Michael Baker ATP CFII A P Citation SII King Air 200 Chief Pilot First Trust Portfolios Hebron IL 84 PROFESSIONAL PILOT September 2016 Winner Aviation at YNG Youngstown OH is the MRO of our preference Winner has taken care of our aircraft for over 20 yrs now Everything is discussed before mx is started and anything else discovered during the work process is always brought to our attention before proceeding Maintenance Supervisor Tim Tobey is the best in the industry His knowledge and help are unprecedented and hes available 24 7 All Winner Aviation techs are very proficient and friendly and the shop is always clean We receive a pristine aircraft every time its serviced We can communicate with Winner personnel at all times either at home or on the road I can highly recommend them Arthur Tobey ATP Helo CFII A P Conquest II Av Dept Mgr Liberty Steel Products Hubbard OH Bombardiers facility at ICT has been our favorite MRO to handle needed maintenance for our Global 6000 Staff and management of this Wichita base has proven to us to be our best and most efficient MRO Martin Borup Comm Multi Inst Global 6000 Challenger 300 Citation CJ3 Nordic Aviation Palm Harbor FL Jet Aviation at DXB Dubai takes care of our Gulfstream G200 They have proven to give better service than other MROs we patronized earlier So well stick with Jet Av DXB Ian Carisi ATP CFII Gulfstream G200 Captain Instructor Pilot Romano Aviation Union City CA Textron MCO has been maintaining our Citation Encore for 3 yrs now and has done a remarkable job Once we had a door hinge broken in the wind and they repaired it in record time Jim Smiley ATP CFII Citation Encore Chief Pilot BMC Holdings Winter Park FL Mather Aviation at MHR Mather CA does a fantastic job for us Were very pleased with their professional maintenance service since its done right the first time And work is always delivered as scheduled Also they provide us with crew transportation Western Jet Aviation at VNY also supplies us with outstanding maintenance They know our type of aircraft very well Squawks are always addressed in a professional manner And service performed is delivered as promised and at the quoted price Erik Smith ATP Gulfstream IIB King Air 300 Sabreliner 65 Av Dept Mgr Frys Electronics Livermore CA ExecuJet at SYD Sydney Australia provides mx services for our Embraer Legacy 500 This MRO employs a fantastic group of knowledgeable people Seems like no problem on maintaining an aircraft is difficult for them And I especially like their customer communication in being able to discuss any issues we may have with our aircraft Peter Warriner ATP CFI Embraer Legacy 500 Chief Pilot Manager Avesco Mackay Queensland Australia Bell Helicopter at Singapore has factory trained techs utilizing the latest equipment to achieve top quality service for the whole gamut of Bell products Textron now has 21 company owned MROs located around the world to take care of Beech Hawker and Cessna needs Factory trained techs provide general mx inspections parts repairs flightdeck upgrades cabin connectivity installations refurbishments