Professional Pilot, October 2017

Duncan Aviation Elliott Aviation Major OEM product lines supported by Constant include Beechcraft Hawker Bombardier Cessna Embraer Falcon and Gulfstream And in addition to its main facilities at SFB Orlando Intl FL CGF Cleveland OH and LAS Las Vegas NV it has over 20 AOG hubs located across the country Their mobile teams are poised to deliver parts and support to customers that find themselves in any unscheduled situation When hiring employees Constant focuses on preserving the culture that has driven its success CEO and President Stephen Maiden says We employ industry top talent within our senior leadership sales and operational teams With a vast amount of aviation experience within our management team it allows the business to continuously look for ways to improve our customer and employee experience Constant Aviation goes well beyond just initial and on the job training Maiden adds Another advantage Constant is proud of is the exceptional talent we have in our workforce as well as the continued training programs we offer to them Our training department provides regular training classes as well as a video library of common troubleshooting questions Much of the companys success can be attributed to great customer support We invest heavily in our talent tooling and training allowing us to stay ahead of the curve and provide exceptional service to our customers continues Maiden From the very beginning our focus has been to deliver a personalized service to our customers It is imperative to us that each customer feels that their aircraft is our sole focus as 96 PROFESSIONAL PILOT October 2017 if its the only aircraft in our hangar We provide support on both scheduled and unscheduled maintenance events avionics upgrades interior refurbishment paint parts and a full back shop of off wing capabilities As a truly 1 stop shop Constant can works hard to keep projects on schedule Maiden says The breadth of our capabilities and services allows us to control many elements of a maintenance event If a component requires composite repairs we have that capability in house allowing us to have complete control of that project Avoiding outsourcing services to complete a job helps keep the project target for the projected return to service date Duncan Aviation Founded in 1956 Duncan Aviation is now the largest family owned bizjet MRO It currently has full service facilities at BTL Battle Creek MI LNK Lincoln NE and PVU Provo UT for Bombardier Dassault Embraer Gulfstream and Textron aircraft They have many OEM authorizations for airframe engine and avionics work Additionally Duncan has 40 smaller offices across the US providing avionics line and bench repair or engine rapid response launch offices They also provide maintenance services as needed in customer hangars or in the field Airframe Sales Representative Alan Monk says Duncan provides tipto tail services for business aircraft operators including largest airframe inspections like the C inspection for the Dassault 7X the 120 180 month inspections for the Bombardier Global and the 16C for the Gulfstream G200 We also perform engine overhauls complex avionics installations and certifications landing gear overhauls component repair and overhauls and parts support Employing more than 2150 aviation professionals around the world they have model and system specific experts for the most popular business jets Monk adds Duncan Aviation has 22 aircraft specific tech reps with an average of 27 years in aviation With this level of experience we can troubleshoot aircraft and systems 24 7 365 And in order to provide customers with quick service a Duncan Aviation team is no more than 150 nm from the top 100 busiest jet airports in the US Duncan Aviation has a diverse client base with a range of different needs Although we perform all inspections for several customers the majority of our clients have in house mx teams who perform the smaller inspections says Monk They come to Duncan for the larger inspections because we are more experienced with them and perform more of them This experience makes us more efficient Our technicians know where the most frequent issues are found and can perform the work in the most efficient way possible without sacrificing quality We have the capabilities in house to address any discrepancies found including structure repair and paint We also have excellent working relationships with the main OEMs which are vital when extensive repairs are necessary Over the years Duncan has proven to be a quality operation Most operators tell us they choose Duncan Aviation for 3 main reasons High quality expertise excellent communication project management and efficient on time deliveries