Professional Pilot, November 2019

Safran Helicopter Engines Turbomeca Safran makes the best engines I have personally operated Airbus helicopters H135 H130 and H125s in multiple missions within demanding environments and these engines were exceptional My experience with the Arriel 1D1 Arriel 2B1 and the Arrius engines has been excellent Theyre simply the best and reliable It is rare to undergo unscheduled maintenance Customer service is superior and the tech reps are the best As a former Police Aviation Unit Commander and Director of Operations I highly recommend Safran engines Carmine Berardino Comm Multi Inst Helo CFI Airbus H125 Helicopter Pilot RG Aviation Loxahatchee FL Global Turbine Asia a subsidiary of Safran Aircraft Engines has 2019 Pro Pilot Turbine Powerplant Product Support Survey Service Satisfaction Williams 908 General Electric Safran Turbomeca Rolls Royce 70 PROFESSIONAL PILOT November 2019 Reliability of our Rolls Royce BR700s has always been outstanding and the company has always been responsive to our needs Weve had a close relationship with them as they have been powering hundreds of our large commercial aircraft in our flight department Tech and AOG support has always been spectacular I cant say enough about the personal relationship built over the years Rolls Royce seems to make it happen when we need it and thats vital when planes break Its not just the sales but the follow through after that counts Michael Meloche ATP Helo CFII A P Gulfstream G650 V Dir of Flight Operations Air Lease Los Angeles CA Very pleased with the product support provided by Rolls Royce and Gulfstream for our BR710 engines We had issues with our FADEC and both OEMs were all over it Thomas Canfield ATP Gulfstream G650ER Senior Captain AIG Rocky Hill CT Rolls Royce has a long story of quality and tradition of excellence My experience with its products has been mostly positive and R Rs response to issues is just wonderful I feel that having their team in the background brings great peace of mind Morris Silverman ATP Gulfstream G650ER International Captain Visa Aviation Oakland CA been providing a par excellent service since its inception across the entire spectrum The tech reps are efficient effective helpful and always willing to guide you Even though the tech reps are not in the same country they are very responsive Bagawan Singh ATP Airbus AS350 B2 EC120B Leonardo AW109S Captain Helistar Resources Subang Selangor Malaysia Lately weve only operated Safran engines and we have been satisfied with the companys service Gerald Pagano ATP Helo CFII Sikorsky S 76C Dir Aviation Ops Health Care District of Palm Beach County West Palm Beach FL I am satisfied with Safran although the current low supply for the 1st 2nd stage and freewheel turbine blades is concerning I foresee major issues since Safrans flight profiles place high cycle usage on the engines In many cases the engines will be cycling out before they timeout Since the availability of turbine blades is becoming limited this will make the parts more expensive Consequently helicopters will be placed into AOG status Michael Lammlein A P Airbus AS350B2 B3 Dir of Maintenance NorthStar Trekking Juneau AK Rolls Royce SVP Services Business Aviation Andy Robinson can be contacted in US at 703 621 2814 or cell 571 294 9232 Operators can also e mail him at andrew m robinson@ rolls royce com Rolls Royce Safran Helicopter Engines Executive VP Support Services Olivier Le Merrer manages the companys global support and services organization to ensure proximity service for every current Safran Helicopter Engines operator worldwide He can be contacted by phone at 3355 912 5000 and e mail address is olivier le merrer@ safrangroup com Info is also available on the companys website www safran helicopter engines com 0 2 4 6 8 10 Manufacturers rated by 35 or more users Pratt Whitney Honeywell 868 856 826 816 766