Professional Pilot, May 2020

Best Independent US FBO Texas Jet FTW wins Best Independent US FBO category In front of winning personnel are L R Pres Reed Pigman Customer Svc Mgr Holly Hopkins Line Svc Mgr Mario Sanchez Book Keeper Lesa Moke Assistant Line Svc Mgr Gabe Cross and Assistant to the Cust Svc Mgr Sarah Bichara denotes 2019 ranking did not place in 2019 Ranked by category scores and overall ratings 2020 PRASE WINNERS 2020 FBO Airport Line CSRs Facility Amenities Promptness Value Overall 2019 rank team efficiency for price rating rank 1 TEXAS JET FTW 967 977 933 967 960 962 961 2 2 PENTASTAR PTK 971 976 933 943 962 933 953 1 3 GLOBALSELECT SGR 910 921 970 955 920 900 929 4 4 BUSINESS JET CTR DAL 930 907 925 932 919 908 920 5 5 MONTEREY JET CTR MRY 953 953 884 895 948 879 919 7 6 BANYAN AIR SVC FXE 914 919 938 892 911 889 911 3 7 NAPLES AVIATION APF 963 933 883 838 917 896 905 8 8 MERIDIAN TEB 916 947 892 882 896 885 903 6 9 FONTAINEBLEAU AV OPF 905 885 970 893 850 845 891 9 Most Improved US FBO 2019 rank 2020 rank 1 CHA Wilson Air Center Lovell Field Airport Chattanooga TN up 32 places 33 Methodology The Professional Pilot PRASE Survey is an annual tabulation of customer opinions of aviation ground services Executives in charge of flight departments aviation managers chief pilots pilots CEOs and other qualified subscribers to Professional Pilot magazine are polled once a year in order to determine the PRASE Winners List PRASE is the gold standard of aviation ground service leaders Pro Pilot uses a multistep process to ensure accurate PRASE Survey results 1 Ballots were sent to subscribers in 6 waves PRASE forms were sent to subscribers in Oct 2019 PRASE forms were sent with the Nov and Dec 2019 issues of Pro Pilot Additional forms were sent to Pro Pilot subscribers separately from the magazine in Jan Feb and Mar 2020 PRASE Survey form was shared on Pro Pilots website and social media accounts www propilotmag com Facebook LinkedIn Instagram and Twitter We monitored closely every form received Only Pro Pilot subscribers votes were accepted Subscribers were instructed to return their completed ballots to Professional Pilot in Alexandria VA Cutoff date for the 2020 PRASE Survey was April 10 2020 Late ballots were not included in the tally This award is given to the FBO that made the largest gain in ranking position as compared with the previous year Wilson Air Ctr CHA didnt rank in the top 32 in the list of 2019 US FBOs but moved up into the 1st position in 2020 Hence Wilson Air Ctr CHA advanced at least 32 positions to win Most Improved US FBO for 2020 Strict checking was done and only 1 ballot per participant was allowed Voting was restricted to qualified Pro Pilot subscribers In categories where they compete members of organizations or individuals were not permitted to submit ballots Public relations marketing and advertising personnel are ineligible Ballots are checked thoroughly to ensure all information listed is current and correct Careful verification of FBO names is made since some names change because of mergers or acquisitions The 2020 PRASE Survey received a total of 937 ballots Of these forms a total of 799 met the Pro Pilot acceptance criteria and were used in the analysis A total of 138 ballots were disqualified due to inconsistencies errors duplications or lack of required information 2 Qualified ballots were transferred into a database and sent to Conklin de Decker a JSSI company for analysis 3 Database information was analyzed and tabulated by Conklin de Decker at its headquarters in Arlington TX A precount as a preliminary step was accomplished followed by a final count to determine the rankings and winners The winners list was finalized on April 17 2020 PROFESSIONAL PILOT May 2020 29