Professional Pilot, May 2019

2019 PRASE WINNERS Best Independent US FBO 2019 FBO Airport Line CSRs Facility Amenities Promptness Value Overall 2018 rank team efficiency for price rating rank 1 PENTASTAR PTK 949 976 944 957 969 944 957 2 2 TEXAS JET FTW 967 977 915 949 971 954 956 1 3 BANYAN FXE 943 940 967 930 924 887 932 4 4 GLOBALSELECT SGR 928 924 962 948 924 902 931 3 5 BUSINESS JET CTR DAL 926 926 916 918 898 892 913 5 6 MERIDIAN TEB 913 945 914 887 904 891 909 7 7 MONTEREY JET CTR MRY 944 939 900 872 911 872 906 8 8 NAPLES AV formerly Naples Airport Authority APF 927 927 884 836 923 881 896 11 9 FONTAINEBLEAU AVIATION OPF 889 916 921 884 863 889 894 10 CLAY LACY VNY 942 926 800 826 916 916 888 11 VAIL VALLEY JET CTR EGE 928 900 896 892 892 816 887 6 12 EPPS PDK 913 928 803 800 913 877 872 9 Most Improved US FBO 2018 rank 2019 rank 1 BUR Million Air Burbank CA up 18 places 42 PROFESSIONAL PILOT May 2019 denotes 2018 ranking did not place in 2018 Ranked by category scores and overall ratings This award is given to the FBO that made the largest gain in ranking position as compared with the previous year Million Air BUR didnt rank in the top 33 in the list of 2018 US FBOs but moved up into the 16th position in 2019 Hence Million Air BUR advanced by at least 18 positions to win Most Improved US FBO for 2019 The Professional Pilot PRASE Survey is an annual tabulation of customer opinions of aviation ground services Executives in charge of flight departments aviation managers chief pilots pilots CEOs and other qualified subscribers to Professional Pilot magazine are polled once a year in order to determine the PRASE Winners List PRASE is the gold standard of aviation ground service leaders Pro Pilot uses a multistep process to ensure accurate PRASE survey results 1 Ballots were sent to subscribers in 6 waves PRASE forms were sent to subscribers in Oct 2018 PRASE forms were sent with the Nov and Dec 2018 issues of Professional Pilot Additional mailings were sent to Pro Pilot subscribers separately from the magazine in Jan Feb and Mar 2019 Subscribers were instructed to return their completed ballots to Professional Pilot in Alexandria VA Cutoff date for the 2019 PRASE Survey was April 11 2019 Late ballots were not included in the tally Strict checking was done and only 1 ballot per participant was allowed Voting was restricted to qualified Pro Pilot subscribers only In categories where they compete members of organizations or individuals were not permitted to submit ballots Public relations marketing and advertising personnel are ineligible Ballots are checked thoroughly to ensure all information listed is current and correct Careful verification of FBO names is made since some names change because of mergers or acquisitions The 2019 PRASE Survey received a total of 1260 ballots Of these forms a total of 1086 met the Pro Pilot acceptance criteria and were used in the analysis There were 174 ballots disqualified due to inconsistencies errors duplications or lack of required information 2 Qualified ballots were sent to Conklin de Decker a JSSI company to transfer the data into an electronic database 3 Database information was analyzed and tabulated by Conklin de Decker at their headquarters in Arlington TX A precount as a preliminary step was accomplished followed by a final count to determine the rankings and winners The winners list was finalized on April 26 2019 Methodology Million Air at BUR won Most Improved US FBO for 2019