Professional Pilot, May 2019
Beach Capital Chief Pilot Ronald Pepper is an ATP with 6000 total flight hours His flight department operates a Global Express to cover its missions in the US Canada the Caribbean and Asia He shows his preferences and scores on 14 lines with 72 individual evaluations This is 1 of 1260 forms returned in the Pro Pilot 2019 PRASE Survey Delivering excellent service and offering an outstanding product has always been the key to success Whatever your field of aviation customers always expect a pleasant experience flawless performance and total dedication This rule also applies to aviation ground service providers as their facilities and CSRs host company presidents and high ranking executives and their equipment and line personnel assist flight department representatives who look for the best experience quickest turn around and the best service possible Pro Pilot created the PRASE Preferences Regarding Aviation Services Equipment Survey to measure those services rendered by FBOs handlers personnel and ground activities that are necessary to fulfill the expectations of FBO users For 46 years since its inception in 1974 our PRASE Survey has been the benchmark for FBOs and ground service providers It gives operators a chance to measure how well those services were executed during their stay and to express whether or not their needs were satisfied by the service providers Consequently the manner in which these procedures are carried out has become extremely competitive Each year Pro Pilot readers take the opportunity to rate their favorite FBOs in the US They also have the chance to evaluate services provided by Canadian Mexican Caribbean Latin American European Middle East African and Asian FBOs and ground handlers There is also a section for FBO personnel so users can choose their favorite line techs and CSRs and rate the quality of their assistance Additional services such as catering for aviation fuel brand fuel credit card international trip planning and MROs Mx Repair and Overhaul extremely necessary for the aviation industry also get ranked Finally to round out the PRASE Survey readers vote for their favorite Pro Pilot writers Our PRASE Survey form enables participants to list the FBOs they have visited within the past year and rate them with scores from 1 poor to 10 excellent within all 6 listed categories Line Team CSRs Facility Amenities Promptness Efficiency and Value for Price Congratulations to all 2019 PRASE winners and ground support activities that make possible a pleasant experience for bizav operators 2019 PRASE WINNERS PROFESSIONAL PILOT May 2019 39
You must have JavaScript enabled to view digital editions.
