Professional Pilot, May 2018
2018 PRASE WINNERS FBO Line Techs and CSRs denotes 2017 ranking did not place in 2017 Pro Pilot subscribers also voted for their favorite Line Techs and CSRs scoring them within the categories of Can do attitude Knowledge Attention to detail and Promptness efficiency Ranked by category scores and overall ratings Best Line Techs 2018 FBO Airport Can do Knowledge Attention Promptness Overall 2017 rank attitude to detail efficiency rank 1 PAT WALTER SIGNATURE MSP 1000 989 989 989 992 1 2 BOB SCHAEPPI SIGNATURE STP 991 973 973 982 980 2 Best CSRs 1 BETSY WINES MERIDIAN TEB 1000 1000 993 993 997 1 2 HOLLY HOPKINS TEXAS JET FTW 992 992 992 992 992 3 LATRICIA EDWARDS SIGNATURE MSP 989 978 989 1000 989 2 4 SANDY TACHOVSKY SIGNATURE STP 983 983 992 992 988 4 5 VICTOR SEDA MERIDIAN TEB 967 967 967 967 967 3 Pat Walter Betsy Wines Other Services Catering Fuel Brand Fuel Credit Card Intl Trip Planning and MROs Pro Pilot subscribers assessed 5 additional services Catering for Aviation Fuel Brand Fuel Credit Card International Trip Planning and MRO service centers These were scored based on Quality of service Value for price Dependability and Customer satisfaction Best Catering for Aviation by region Northeast Middle Atlantic South Mountain Midwest and West Each region has a winner with no overall national one Ranked by category scores and overall ratings 2018 Quality of Value Dependability Customer Overall 2017 rank service for price satisfaction rank Northeast CT MA ME NH NJ NY PA RI VT 1 RUDYS NJ area EWR MMU TEB 947 842 955 933 919 1 South AL AR FL GA KY LA MS NC OK SC TN TX 1 SILVER LINING MIA area FLL FXE MIA TMB 978 800 978 978 934 1 Mountain AZ CO ID MT NM NV UT WY 1 PERFECT LANDING APA 950 863 963 975 938 1 Note Not enough votes received to determine winners for these regions West AK CA HI OR WA Middle Atlantic DC DE MD VA WV Midwest IA IL IN KS MI MN MO ND NE OH SD WI 50 PROFESSIONAL PILOT May 2018
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