Professional Pilot, May 2017
FBO Line Techs and CSRs Ranked by category scores and overall ratings Best Line Techs 2017 FBO Airport Can do Knowledge Attention Promptness Overall 2016 rank attitude to detail efficiency rank 1 Pat Walter Signature MSP 995 995 990 995 994 1 2 Bob Schaepi Signature STP 989 989 978 989 986 2 Best CSRs 1 Betsy Wines Meridian TEB 1000 993 1000 1000 998 3 2 LATRICIA EDWARDS Signature MSP 995 993 1000 1000 997 3 Victor Seda Meridian TEB 990 985 985 990 988 5 4 Sandy Tachovsky Signature STP 983 990 992 983 987 2 Pat Walter Betsy Wines Other Services Catering Fuel Brand Fuel Credit Card Intl Trip Planning and MROs Best Catering for Aviation by region Northeast Middle Atlantic South Mountain Midwest and West Each region has a winner with no overall national one 54 PROFESSIONAL PILOT May 2017 denotes 2016 ranking did not place in 2016 Pro Pilot subscribers also voted for their favorite Line Techs and CSRs scoring them within the categories of Can do attitude Knowledge Attention to detail and Promptness efficiency Pro Pilot subscribers assessed 5 additional services Catering for Aviation Fuel Brand Fuel Credit Card International Trip Planning and MRO service centers These were scored based on Quality of service Value for price Dependability and Customer satisfaction Ranked by category scores and overall ratings 2017 PRASE WINNERS 2017 Quality of Value Dependability Customer Overall 2016 rank service for price satisfaction rank Northeast CT MA ME NH NJ NY PA RI VT 1 RUDYS NJ area EWR MMU TEB 954 828 955 942 920 1 2 AIR CULINAIRE NJ area TEB 900 817 900 900 879 South AL AR FL GA KY LA MS NC OK SC TN TX 1 SILVER LINING MIA area FLL FXE 957 828 929 943 914 1 Mountain AZ CO ID MT NM NV UT WY 1 PERFECT LANDING APA 957 914 971 957 950 West AK CA HI OR WA 1 STEVIES CA area BUR SAN VNY 969 939 989 981 970 Middle Atlantic DC DE MD VA WV Midwest IA IL IN KS MI MN MO ND NE OH SD WI Not enough votes to determine a winner for these regions
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