Professional Pilot, May 2017

2017 PRASE WINNERS Best Independent US FBO 2017 FBO Airport Line CSRs Facility Amenities Promptness Value Overall 2016 rank team efficiency for price rating rank 1 Texas Jet FTW 966 973 903 934 964 949 948 1 2 Pentastar PTK 950 962 915 919 950 927 937 2 3 BANYAN FXE 954 939 943 921 939 914 935 6 4 Monterey Jet Ctr MRY 950 946 893 907 936 857 915 11 5 Naples Airport AuthORITY APF 953 958 861 852 939 913 913 12 6 Eps PDK 967 963 847 830 950 897 909 13 7 Busines Jet Ctr DAL 907 902 921 925 906 889 908 9 8 NATIONAL JETS FLL 954 939 868 846 929 900 906 7 9 MERIDIAN TEB 909 920 914 894 894 875 901 8 10 GLOBALSELECT SGR 875 872 956 914 878 866 894 4 11 VAIL VALLEY Jet Ctr EGE 891 914 927 905 886 832 893 10 Most Improved US FBO 1 CHA Wilson Air Center Lovell Field Airport Chattanooga TN up 32 places 48 PROFESSIONAL PILOT May 2017 denotes 2016 ranking did not place in 2016 Ranked by category scores and overall ratings This award is given to the FBO that made the largest gain in ranking position as compared with the previous year Wilson Air Ctr CHA didnt rank in the top 45 in the list of 2016 US FBOs but moved up into the 14th position in 2017 Hence Wilson Air Ctr CHA advanced by at least 32 positions to win Most Improved US FBO for 2017 2016 rank 2017 rank The Professional Pilot PRASE Survey is an annual tabulation of customer opinions of aviation ground services Executives in charge of flight departments aviation managers chief pilots pilots CEOs and other qualified subscribers to Professional Pilot magazine are polled once a year in order to determine the PRASE Winners List PRASE is the gold standard of aviation ground service leaders Pro Pilot uses a 3 step process to ensure accurate PRASE survey results 1 Ballots were sent to subscribers in 3 waves PRASE forms were sent with the Nov and Dec 2016 of Professional Pilot issues An additional mailing was sent to Pro Pilot subscribers separately from the magazine in Jan 2017 Subscribers were instructed to return their completed ballots to Professional Pilot in Alexandria VA Cutoff date for the 2017 PRASE Survey was April 4 2017 Late ballots were not included Strict checking was done and only 1 ballot per participant was allowed Voting was restricted to only qualified Pro Pilot readers In categories where they compete members of organizations or individuals were not permitted to submit ballots Public relations marketing and advertising personnel are ineligible Ballots are always checked thoroughly to ensure all information listed is current and correct Careful verification of FBO names is made since some names change because of mergers or acquisitions The 2017 PRASE Survey received a total of 1299 ballots Of those forms 1145 met the Pro Pilot acceptance criteria and were used in the analysis that provided 32045 individual evaluations There were 154 ballots disqualified due to inconsistencies errors duplications and lack of information 2 Qualified ballots were shipped to Conklin de Decker to transfer the data from the original forms to an electronic database 3 Database information was analyzed and tabulated by Conklin de Decker at their headquarters in Arlington TX A precount as a preliminary step was accomplished followed by a final count to determine the rankings and winners The winners list was finalized on Apr 20 2017 Methodology Wilson Air Center at CHA won Most Improved US FBO for 2017 Happy staff members are L R Ops Mgr Andrew Swain Gen Mgr Glenn Rivenbark Safety Training Coordinator Louis Bell Cust Svc Mgr Chris Bell Concierge Pam Coates and CSR Alicee Stiles