Professional Pilot, May 2017
In a tight market good service is more important than ever When things get tough the buyer is more careful more choosy We know its certainly true in customer selection of aviation ground services Thats when the FBOs and other aviation activities Chief Pilot Ronald Pepper holds an ATP and operates a Global Express for Beach Capital Management He has logged over 5500 hrs and his experience with FBOs and ground services is significant as shown on his form His missions have enabled him to evaluate 20 out of the 29 activities worldwide listed for scoring on the 2017 Pro Pilot PRASE Survey and provided 97 individual evaluations His form is one of the 1299 received The 2017 PRASE Survey provided 32045 individual evaluations 44 PROFESSIONAL PILOT May 2017 that interface with the pilots and exec pax go that extra mile turn up the smiles carry the bags swarm all over the airplanes and offer all the extra attention that make them winners Truth is weve got quite a few of those super service teams competing at the top and they share the limelight You can see it in the winners list of the Pro Pilot 2017 PRASE Survey Pro Pilot was 1st to have an FBO survey which was initiated 44 years ago In the aviation industry youll find clear agreement that the Pro Pilot PRASE Survey is the gold standard of which activities do aviation ground service best And it hasnt changed much Still 6 categories Line team CSRs Facility Amenities Promptness efficiency Value for price with blank lines for write ins and 1 to 10 scores provided by the evaluators Specific awards are given for the best Line Techs CSRs Catering Fuel Brand Fuel Credit Card Intl Trip Planning MROs and Pro Pilot writers Of course everything in the Pro Pilot PRASE Survey is compiled analyzed reviewed and certified for accuracy and impartiality by the well respected experts in data processing from Conklin de Decker of Arlington TX First announcement of the winners for the annual Pro Pilot PRASE Survey is provided in a news release that carries overall score results We then follow up with the full details regarding scores in each category describing the PRASE winners in the May edition of Pro Pilot followed by expanded coverage with photos of the winning teams in the July issue A big thank you from Pro Pilot to all the directors of flight ops av dept mgrs chief pilots and line pilots who took the time and made the effort to carefully evaluate the FBOs Line Techs CSRs MROs and other aviation ground activities where they received service Without their dedicated participation in the Pro Pilot surveys and their careful readership and evaluation of the articles in the magazine we wouldnt have such a successful monthly journal decade after decade Congratulations to all the winners and support activities that keep bizav strong and vibrant 2017 PRASE WINNERS
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