Professional Pilot, July 2020

2020 PRASE WINNERS In the Pro Pilot PRASE Survey the definition of a small chain is 3 10 bases A large FBO chain has 11 or more Those FBOs with only 2 locations are considered as 2 separate independents FBO groups classified as networks are not considered FBO chains A PRASE judges panel composed of top av dept mgrs established these definitions in 2011 Best Large FBO Chain 11 locations Million Air Million Air has been 1 in the Large FBO Chain category for 9 consecutive years L R Chief Information Offi cer Bruce Lambert Dir of FBO Support and VP of Intl Ops John Bridi Chief Operating Offi cer Chuck Suma Dir of Marketing Allie Woolsey Dir of Software Development Mark Stroderd Chief Brand and Business Development Offi cer Sandy Nelson and CEO Roger Woolsey 32 PROFESSIONAL PILOT July 2020 Best Independent US FBO Texas Jet FTW Texas Jet FTW has won the Best Independent US FBO category 4 out of the last 5 years Founder Pres CEO Reed Pigman at left is with the management team that includes L R Customer Svc Mgr Holly Hopkins Asst Line Svc Mgr Gabe Cross Asst to the CSM Sarah Bichara Line Svc Mgr Mario Sanchez and Finance Lesa Moke denotes 2019 ranking did not place in 2019 Ranked by category scores and overall ratings 2020 FBO Airport Line CSRs Facility Amenities Promptness Value Overall 2019 rank team efficiency for price rating rank 1 TEXAS JET FTW 967 977 933 967 960 962 961 2 2 PENTASTAR PTK 971 976 933 943 962 933 953 1 3 GLOBALSELECT SGR 910 921 970 955 920 900 929 4 4 BUSINESS JET CTR DAL 930 907 925 932 919 908 920 5 5 MONTEREY JET CTR MRY 953 953 884 895 948 879 919 7 6 BANYAN AIR SVC FXE 914 919 938 892 911 889 911 3 7 NAPLES AVIATION APF 963 933 883 838 917 896 905 8 8 MERIDIAN TEB 916 947 892 882 896 885 903 6 9 FONTAINEBLEAU AV OPF 905 885 970 893 850 845 891 9 US FBO Chains Wilson Air Center has kept the crown for Best Small FBO Chain for 13 years 2007 2009 2011 2020 From left to right are CSR Alayna Johnson Line Tech Nate Russell Line Supervisor AJ Girting and CSR Jasmin Leabeater Best Small FBO Chain 3 10 locations Wilson Air 2020 FBO Airport Line CSRs Facility Amenities Promptness Value Overall 2019 rank team efficiency for price rating rank 1 WILSON AIR CTR CHA CLT HOU MEM 967 951 893 901 949 917 930 1 2 CUTTER AVIATION ABQ COS DVT PHX 932 926 863 800 900 932 892 2 3 JET AVIATION BED CPS DAL HOU IAD PBI TEB VNY 919 926 884 872 892 847 890 3 4 ROSS AVIATION ANC FAT HPN LGB SDL TRM 900 894 888 848 882 891 884 4 5 JETCENTERS APA COS FNL 907 920 823 837 910 900 883 5 JETCENTERS includes Denver jetCenter APA Colorado jetCenter COS and Ft Collins Loveland jetCenter FNL 1 MILLION AIR 923 943 910 903 912 888 913 1 2 SHELTAIR 933 935 877 877 900 879 900 2 3 ATLANTIC AVIATION 914 929 871 843 892 841 882 3 4 SIGNATURE 914 919 868 848 886 815 875 5 5 TAC AIR 885 902 862 819 870 845 864 4 FBOs acquired after July 1 2019 are considered as they were as independent FBOs or part of the other chain for this survey