Professional Pilot, July 2016

10 WAYS WE ARE MAKING CUSTOMERS NUMBER ONE Pratt Whitney Canada Customer Service is always looking to better understand your needs Beyond the worldwide service network that delivers the most dependable support in the industry here are 10 ways we are working to better serve you WE ARE BUILDING STRONG RELATIONSHIPS Today 91 of the 250 aircraft managed by Luxaviation are powered by Pratt Whitney Canada engines Our relationship with P WC is one based on a mutual commitment to delivering outstanding service and catering to the individual needs of customers at a personal level It is P WCs winning combination of superior services coverage and support all tailored to our needs and high performance reliable engines that set the company apart David Van Den Langenbergh CTO Luxaviation BASED ON RELIABILITY AND TRUST If P WC isnt able to troubleshoot an issue with us over the phone we can get an MRT to come and take care of it they are always available where and when we need them With our operation were on a strict schedule If a doctor has to see patients at 8 oclock in the morning we have to be there We dont have the luxury of waiting a week Thats where the reliability of the engines comes in This reliability combined with the great technical support and trust we have in the P WC service network are what ensure our aircraft make it to their destination and our doctors arrive on time David Eastwood Director of Maintenance UNC Air Operations SIMPLIFYING YOUR FLEET MANAGEMENT Every aspect of our Fleet ManagementTM Programs FMP is adaptable to your particular needs and desired coverage SILENT AND EFFORTLESS WARRANTIES Every new P WC warranty is automatically activated in our system to ease your claim submission We have also increased the speed and agility for warranty exceptions approval of special commercial support eligibility is now provided in less than 72 hours INVESTMENT PROTECTION Our pay per hour Eagle Service Plan ESP guarantees engine maintenance costs and sustains the value of your aircraft investment DIAGNOSE ISSUES SOONER P WCs new oil analysis technology now in customer trials will allow for the identification of deterioration of specific components without removing the engine well before a potential event occurs SOLUTIONS FOR HARSH ENVIRONMENTS Our harsh environment program for PW100 and PW150 engines significantly improves the predictability of shop visit intervals and provides tailored maintenance recommendations to regional customers THE LARGEST RENTAL ENGINE INVENTORY We have the largest rental engine inventory in the industry with over 850 engines strategically positioned around the world MYP WC POWER SIMPLIFYING YOUR BUSINESS With our new web portals advanced features you can find order track and pay for parts and tech pubs initiate engine rentals and returns submit ESP hours submit warranty claims and more from your PC smartphone or tablet REDUCING WORKLOAD OPTIMIZING AVAILABILITY More than 6000 customers are using one of our advanced engine diagnostics and prognostics solutions in the move toward 100 planned and predictive maintenance environments WIRELESS FULL FLIGHT INTELLIGENCE Today we have delivered over 800 FASTTM solutions for aircraft providing advanced diagnostics and prognostics through full flight intelligence sent wirelessly to customers GUARANTEED PRICING REAL TIME SAVINGS P WCSMARTSM Maintenance Solutions deliver bottom line value at a competitive price with no surprises There are more than 25 offers to choose from for PT6A PW100 and turboshaft engines WWW PWC CA CUSTOMER TOP 10 LEARN MORE AT 9 8 7 6 4 3 2 1 5 10