Professional Pilot, January 2016
Having the Primus Epic system installed in both our Gulfstream G550 and G450 has worked well for us Occasionally weve had issues with software upgrades but Honeywells product support team has been prompt to fix any of our reported problems John Kernaghan ATP CFII Gulfstream G550 G450 Captain Johnson Johnson West Trenton NJ Chief Pilot Stephen Stilling of TRMSI is an ATP with 11000 logged hours He flies both a Citation II and a Citation Excel His returned survey form was one of 1289 we received From these forms we derived 1201 acceptable line evaluations to form the basis of our 2016 rankings of avionics manufacturers as to the quality of their product support 96 PROFESSIONAL PILOT January 2016 Every pilot wants reliable avionics and thats been the case with the Primus Epic EASy in our Falcon 900EX EASy Honeywell makes really good flightdeck equipment that has worked well for us But I would like to see an improvement in the manuals since I find them lacking in detailed information Nick Anderson ATP Helo Falcon 900EX EASy Senior Captain Northwestern Mutual Pewaukee WI Our Primus 2000XP system has done a creditable job for us over a long time However I must report an occasional failure to capture the proper indicated airspeed while on descent when we are using the new RNAV STARs Could this problem stem from a database programming oversight John Blodgett ATP CFII Global Express Captain Solairus Aviation Washougal WA Although the Primus Epic system on our Sovereign is generally reliable for most functions I find the FMS is complicated to program especially when changes are needed for departure or approach We watch carefully what the Honeywell FMS is going to do immediately after programming We realize software issues can take a long time for repair so often you need to live with them for a while But our experience has been that often after an issue has been fixed another problem shows up Also we had 2 display units that went inop during the past 4 years of service that required exchanges Jose Castiglione ATP Citation Sovereign Captain Ledesma Co Buenos Aires Argentina It is almost the end of the year and were still waiting for a requested ADS B option that Honeywell has told us wont be ready until the 2nd quarter of 2016 Delays in upgrades are certainly something wed like Honeywell to fix Aaron Carter ATP CFII Citation X Chief Pilot Wahoo Enterprises Fulshear TX When trying to fix an issue with Honeywell its now hard to talk to a knowledgeable tech rep Most previous field service reps have been eliminated so customers like myself are frustrated by the new system We operate an AW139 with Primus Epic and when problems arise were now directed by Honeywell to call an 800 number The difficulties are long waiting times and getting through to the right person I find this new Honeywell service system unsatisfactory Dino Kalush A P AgustaWestland AW139 Chief Inspector MD State Police Aviation Baltimore MD
You must have JavaScript enabled to view digital editions.
