Professional Pilot, January 2016

2016 AVIONICS PRODUCT SUPPORT SURVEY 1 Garmin 2 Universal 3 Rockwell Collins 4 Avidyne 5 Honeywell Garmin 1st for 12 yrs Universal 2nd and RC 3rd for 8 yrs Avidyne 4th and Honeywell 5th for 5 yrs Mail out 8344 forms Operators sent back 1289 forms for a 154 return Results based on a total of 1201 evaluations Pro Pilot Staff Report Data compiled by Conklin de Decker 376 853 841 012 815 789 026 All 10 8 6 4 2 787 752 803 748 784 792 86 PROFESSIONAL PILOT January 2016 OEM overall score Manufacturers Responses Product reliability Speed in AOG service 2016 2016 2015 Dif 2016 2015 Dif Garmin Universal 0 Garmin 21 years of surveys Comparison of overall average scores 822 815 834 816 810 788 781 805 811 820 823 814 816 820 829 790 768 778 776 804 817 831 821 851 826 842 851 827 855 847 853 851 844 850 668 1995 1994 1996 1997 1998 1999 2000 2005 2006 2008 2009 2011 2012 2013 2015 2016 2014 2010 2001 2002 1995 1994 1993 1996 1997 1998 1999 2000 2005 2006 2008 2009 2011 2012 2013 2015 2016 2014 2010 2001 2002 Not rated in 1993 2016 Professional Pilot Avionics Product Support Survey Avionics 256 923 924 001 852 842 010 Universal 164 911 905 006 854 848 006 Rockwell Collins 333 897 899 002 842 846 004 Avidyne 30 883 898 015 776 763 013 Honeywell the new panel equipment is pretty amazing Were enjoying more situational awareness capability than ever before But this survey does not measure technical advancement of various avionics products Instead it shows the satisfaction of the operators with the customer attention and backup we call it product support provided by the various avionics OEMs This Pro Pilot survey is right on the button because we keep proving the positions of the avionics manufacturers as measured by their customers Clearly the pilot in the cockpit is happiest when he has the latest state of the art in front of him on his panel but also knows he has complete care from the manufacturer when he needs it Garmin continues to lead the avionics industry in product support as it has done so now for the past 12 consecutive years Interestingly not only has Garmin been clearly an avionics innovator but the company hasnt forgotten to keep pilots in the cockpit happy through attentive product support In this years survey Garmin racheted up their overall score to 850 from 844 tallied last year Biggest improvement for the Olathebased manufacturer has been in the tech rep category with a score of 854 an increase of 014 as compared to last years score of 840 Garmin made a clean sweep of being 1st in all categories except for speed in AOG service and support from manufacturer where Universal took top honors Universal placed 2nd in the 2016 survey which makes it 8 years in a row that the company has retained this position Overall score for Universal this year was up slightly moving to 829 for 2016 from 820 in 2015 Best gain for the Tucson based manufacturer was in cost of parts with a score of 710 a 022 improvement from the 688 earned in this category for 2015 Universal led the field in quick solving of AOG problems where the company has vectored energy to the point of having legendary responsiveness and also was best in support from manufacturer Rockwell Collins keeps its 3rd position again for the 8th consecutive year The Cedar Rapids headquartered company continues to originate top of theline equipment for the upper echelon of turbine powered aircraft with its Pro Line 21 and Fusion panel suites