Professional Pilot, January 2019
Honeywell Primus Epic what a great EFIS Honeywell tech reps are easy to contact and they provide accurate troubleshooting advice on the Primus Apex in our PC 12 As a government agency were constantly aware of costs and Honeywell is flexible when it comes to service plans multiple warranties and Pilatus PC 12 Chief Pilot Phoenix Police Dept Air Support Unit Hollywood SC Honeywell divisions replacement parts Stephen Gillooly Comm Multi Inst CFII Division Honeywell BendixKing Operator responses 187 23 20 responses needed for ranking Product reliability 843 823 Speed in AOG service 797 740 Cost of parts 586 577 Manuals or CDs 749 753 Tech reps 766 729 Support from manufacturer 756 665 Overall 749 715 For the 5th year the 2019 Pro Pilot Avionics Manufacturers Product Support Survey analyzed the 2 divisions under Honeywell Honeywell and BendixKing There were 210 line evaluations for this breakdown Between the 2 Honeywell divisions Honeywell had the better overall score of 749 as compared to BendixKing which tallied 715 overall 76 PROFESSIONAL PILOT January 2019 Despite lacking some features such as the ability to display waypoint altitudes and speeds on the moving map PlaneView is an outstanding and capable platform The cursor control device is very effective for calling up approach charts scrolling through checklists and other tasks Support is great Gregory Hampton ATP CFII Gulfstream G450 Captain Executive Jet Mgmt Sandy Hook CT It may be 1990s technology but the Primus 2000 aboard our Citation X is easy to use and relatively simple to update using a USB thumb drive data reader With the latest software updates it is RNP and ADS B capable Johnny McGee ATP Citation X Captain NetJets Carrollton GA Customer support has been very helpful when weve had issues with database loading PlaneView is a fine product plus we have the security of avionics coverage under Gulfstreams PlaneParts program Daniel Hook ATP Gulfstream G450 Dir of Aviation Deeside Aviation Reno NV My experience with the Primus Epic derived PlaneView in our G450 is all positive In my opinion Honeywell makes excellent avionics and software And Honeywell also provides us with great support Jon Calhoun ATP Falcon 900 Gulfstream G450 Safety Captain Lowes Companies Mooresville NC No complaints about the Honeywell NZ2000 FMS in our Citation 650 I find it to be a very dependable unit And both Honeywell tech reps and support are nicely customer oriented George Ortiz ATP Citation 650 Chief Pilot Willamette Valley Eugene OR Honeywell Aerospace B GA Dir Customer and Product Support Paco Perez can be reached by phone at 480 280 8667 He can also be reached by e mail at jose perez5@ honeywell com Alternatively contact Honeywells Complete Customer Care team 24 7 at 800 601 3099 For Technical Support 24 7 at 855 808 6500 602 365 6500 or AeroTechSupport@ honeywell com Honeywell Customer Support http aerospace honeywell com CustomerSupport Its reliable Honeywells product manuals are very good and on the occasions when weve needed it speed in AOG service is impressive M Garth ATP CFII Helo A P Leonardo AW139 Captain Bristow Helicopters North Epping NSW Australia Weve found the Primus Epicbased Gulfstream PlaneView extremely dependable Honeywell has consistently provided us with first rate support Nikolaos Mittas ATP Gulfstream G450 G550 Captain Gainjet Athens Greece Bulletproof Thats my one word assessment of the Honeywell NZ2000 FMS installed in our Challenger 601 Its an easy to use system and well supported by the manufacturer Lynn Allen ATP CFII Challenger 601 Chief Pilot Allen Aviation Waxahachie TX
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