Professional Pilot, January 2019
Aviation Dept Mgr Chief Pilot Dir of Aviation Flight Ops Mgr or VP Operations 2019 Pro Pilot Avionics Product Support Survey Cost of parts Garmin Universal 74 PROFESSIONAL PILOT January 2019 Collins Aerospace Senior Director Customer Support Craig Bries can be reached at 319 295 4129 His e mail is craig bries@ rockwellcollins com Dependability has been a longstanding Collins Aerospace characteristic of the UNS 1 I have nothing but praise for this product I also give top marks to Universal tech reps who provide us with excellent support Stan Dolinski ATP A P Gulfstream III IV Captain S Dolinski Prof Pilot Services Upland CA Everything about the Pro Line 21 including reliability is excellent It outperforms any other system weve ever used and continues to be our preferred equipment Thomas Schaad Owner Premier I Owner CEO Diamair Biberist Switzerland Our Global 6000 is equipped with the Pro Line Fusion based Vision flightdeck I find it an excellent avionics suite in every respect Backup from Collins is also good Eric Black ATP Global 6000 CRJ200 Captain Training Coordinator LBrands Columbus OH Top marks to Collins for the superb Pro Line 21 For product reliability and customer support its simply unbeatable Rodney Marshall ATP Challenger 300 Av Gen Mgr ABC Supply Beloit WI Zero issues with the Pro Line 21 aboard our CJ4 When we needed some minor assistance with setting up the unit customer support was awesome Matt Dieter ATP CFII Citation CJ4 Chief Pilot CESCO Cuba City WI Pro Line Fusion is relatively new to the market Its an excellent piece of equipment with everything you need at your fingertips However it has failed a couple of times which has lowered my confidence slightly But Collins responded quite well to the issues and all have been covered under warranty William Phillips ATP CFII King Air 250 Chief Pilot PFGC Air Henrietta NY Database access could be improved in my opinion The same applies to other website hosted information At present it requires too many clicks into the site Hotlinks at the portal or widgets on the smartphone app would be more helpful for routine tasks such as monthly downloads Dayto day reliability of the Pro Line 21 in our Challenger 605 has been excellent Support from Collins is also quite good Mark Couch ATP Challenger 605 Dir of Av Endeavor Aviation Lexington KY 0 2 4 6 8 10 Manufacturers rated by 30 or more users Collins Honeywell 794 666 649 585 2019 Pro Pilot Avionics Product Support Survey Manuals or CDs 0 2 4 6 8 10 Manufacturers rated by 30 or more users Garmin Universal Collins Honeywell 856 762 756 749 2019 Pro Pilot Avionics Product Support Survey Job titles of survey respondents 219 330 45 18 Captain Line Captain First Officer or other pilot Owner Chief Executive President VP General Mgr or other corporate officer Maintenance Chief Maintenance Mgr or Mechanic
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