Professional Pilot, January 2019
survey for the past 11 years Overall score earned in the 2019 tally is 792 down from the 800 garnered in 2018 This year Collins places 2nd in speed in AOG service tech reps and is 3rd in product reliability cost of parts manuals or CDs and support from the manufacturer Operators praise the Collins CASP Corporate Aircraft Service Program that is tailored to meet the varying requirements of their flight department customers Honeywell rounds out the 2019 Pro Pilot Avionics Product Support Survey with 4th place their same position for the past 3 years in a row The Phoenix based company has an overall score for 2019 of 746 compared with 758 in 2018 In ranking Honeywell we include all avionics products of this OEM Honeywell and Bendix King This is the 5th year that the 2019 Pro Pilot Avionics Product Support Survey has tallied together its 2 flightdeck products divisions Honeywell and BendixKing The Honeywell Customer and Product Support Program and their field service engineers provide technical assistance 24 7 The reps will answer operator calls or come to flight department hangars to resolve any problems with the Honeywell equipment of their customers 2019 Pro Pilot Avionics Product Support Survey Overall ranking 256 0 2 4 6 8 10 Manufacturers rated by 30 or more users Garmin Universal comparisons 2019 vs 2018 Manufacturers Cost of parts Manuals or CDs Tech reps Support from manufacturer Overall scores 2019 2018 Dif 2019 2018 Dif 2019 2018 Dif 2019 2018 Dif 2019 2018 Dif Garmin 794 764 030 856 832 024 855 847 008 862 860 002 861 847 014 Universal 666 696 030 762 793 031 813 841 028 842 850 008 802 822 020 Collins 649 649 000 756 761 005 817 828 011 823 838 015 792 800 008 Honeywell 585 617 032 749 750 001 762 782 020 747 763 016 746 758 012 No survey was conducted for 2003 and 2007 Data for the 2005 survey was collected in 2004 PROFESSIONAL PILOT January 2019 71 Collins Aerospace formerly Rockwell Collins Honeywell Avionics rated 1993 2019 762 793 781 749 807 792 808 798 805 809 810 812 802 806 800 770 766 778 768 782 795 796 774 792 760 764 759 773 773 788 783 752 771 767 780 755 747 763 762 760 735 752 760 757 767 761 758 746 1993 1995 1994 1996 1997 1998 1999 2000 2005 2006 2008 2009 2011 2012 2013 2015 2016 2017 2018 2019 2014 2010 2001 2002 1993 1995 1994 1996 1997 1998 1999 2000 2005 2006 2008 2009 2011 2012 2013 2015 2016 2017 2018 2019 2014 2010 2001 2002 based on information collected from operators during 2018 206 96 210 861 802 792 746 Overall ranking Responses Collins Honeywell
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