Professional Pilot, February 2019

In your opinion What brings pilots and aircraft into an FBO for a tech stop Is it a well trained quick acting line service Responsive CSRs Low fuel prices Good food close by Weather service Well known reputation Every pilot unless driven to a specific facility may have a different motivation In my case I am looking for fair pricing across the board I also want to know the reputation of this FBO and want to know this activity has efficient service I most often fly an MU2 turboprop and not a jet So when I am put down in service priority as number 10 behind all the business jets with larger fuel tanks then I will think seriously about whether or not I will return to that particular FBO Patrick Cannon ATP CFI Beechjet 400 Mitsubishi MU2 President Mission Air Service Lewisville TX 20 PROFESSIONAL PILOT February 2019 Time is my most important consideration So when I stop at an FBO for a tech stop I want to see fast action from the line crew Keeping the time on the ground short is an important consideration I want good service fast so I can continue my flight Of course reputation is always a factor in this equation You want knowledgeable ground service personnel who can assist you with your needs and allow you to continue quickly on your way Alex Serck ATP Falcon 7X Captain Flyit Management BVBA Sint Martens Latem Belgium For those of us flying for Netjets Europe only the service centers designated by the maintenance department will be used Hence we stop at one of the preselected service providers that have been audited to work to company specifications Only technical expertise and high quality of work governs the selection not fuel price food or any other side items Rainer Schattleitner ATP Challenger 350 Captain NetJets Europe Lisbon Portugal Key FBO attractions I want are geographical location and customer service Of course fuel prices are always important too But if the FBO staff cant take care of what I need and in a fashion that reflects the high amount of money Im spending with them I will gladly pay a little more for services at an FBO that does Marina Saettone ATP Airbus AS350B3E Pilot SaeMarke Aviation Mesa AZ Sheltairs new FBO at BJC Rocky Mountain Metropolitan Airport Jeffco Denver is now open It is currently providing service from their temporary facility while new terminal is under construction BJCs long runway is 30R 12L with 9000 x 100 ft When I go to an FBO I check the following 3 items 1 Well trained and quick linemen 2 Low fuel prices 3 Well known reputation The service on the line has to be knowledgeable and fast Fuel prices need to be competitive And the reputation of the FBO needs to be flawless Glenn Dawson ATP Challenger 601 Sabreliner 40A Av Dir and CEO Dawson Aviation Services White Lake WI Mostly we dont get to pick the FBOs we visit Our customers make those selections But if we had the right to pick the FBOs that service our aircraft they would have to have good facilities for crew rest and of course good food close by All the other amenities are expected but I think the most important are crew rest low fuel prices effective and prompt service and good food to eat Michel Zangara ATP CFII Helo Sikorsky S76 Captain Associated Aircraft Group Highland NY In my opinion what bring the pilots and their aircraft to an FBO are service quality and effectiveness good fuel prices well earned reputation and ease of parking for quick service and for later quick leaving James Moore ATP Helo Global Express Sikorsky S76C SVP Citi Aviation Moneta VA Banyan FXE Ft Lauderdale Exec is an alltime favorite Count on Founder CEO Don Campion to provide visiting flight crews with every possible service along with quick turns Photos courtesy Sheltair Photo courtesy Banyan